We want every Nthabiseng Mwear piece to bring you comfort and peace of mind. Here is our straightforward guide on how returns, sizing fixes, and refunds work.
Please notify us within 7 days of receiving your item if you intend to return or exchange it. This helps us ensure timely processing.
Standard Policy appliesBecause custom fit items are tailored exclusively for you, they are non-refundable. However, we offer one free adjustment to make it fit perfectly.
One free fix includedPrefer a standard size? Standard sizes can be returned for a full refund, provided they are in their original, unworn condition.
Refunds availableIf you want to exchange for a different item or color, we will issue a store credit for the value of the original item returned.
Store credit providedUnderstanding who is responsible for shipping costs when an adjustment is needed.
If the sizing issue is due to incorrect measurements provided by the client, we will still fix the item, but:
If the mistake is ours (the item does not match the measurements or size ordered):
Reach out to us within 7 days of receiving your item. Provide your order details and photos of the issue.
Once approved, carefully pack the unworn item in its original packaging and send it via our authorized courier.
We will inspect the item upon arrival. If it meets our policy, we'll process your refund or alteration quickly.
Fill in the details below and we will get back to you promptly.
Simply provide your preferred measurements and garment length when placing your order. We adjust the length at no extra cost to help your garment fit just right.
If you have questions about returns or sizing, our customer care team is here to help. Contact us directly during business hours.